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Polycom RealPresence Group Series Codecs

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Product Description

Video Conferencing Systems

This module will control the Polycom RealPresence Group 300, Group 500 or Group 700 codecs.

PDF Help File

Last Update

TCP/IP Module:
February 18, 2015
RS-232 Module:
February 18, 2015

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Product Reviews

Showing reviews 1-10 of 24 | Next

  1. Any more updates for the newer firmware 5.x.x? 3 Star Review

    Posted by on 25th May 2016

    Will there be an update for this module to go with the newer 5.x.x firmware?

  2. Incoming Call issue 3 Star Review

    Posted by on 3rd Nov 2015

    Got module v2.5 running on a codec running 4.3.0-230161.

    When an incoming call comes in, 'incoming_call' goes high, with the text of the caller..... but then it stays high forever. Bit of an issue if you have a full screen popup.

    I had to use an entire HDX module for the sole purpose of detecting incoming call state.. that works fine.

  3. Polycom version 5 - i cant get it to initialize at all 1 Star Review

    Posted by on 7th Oct 2015

    not able to get it to work at all...using version 5 of the polycom software

  4. Work around for having both Local and Global addressbook entries 3 Star Review

    Posted by on 26th Aug 2015

    Using the solution posted below got some of the issues out (adding 20 to line 2330) but once the local address book had entries only it would update due to the IF statement. Workaround [warning not pretty]:
    - Using a stepper for the process & toggle "enable local address book"
    - I first called for an update. This got the local address book
    - Delayed 60s
    - Turned off "enable local address book"
    - began the update again
    - after it was going a few seconds turned back on "enable local address book"
    - Using an or tied to the "busy" on the stepper and "get address books busy" i was able to keep feedback somewhat true

    Im sure someone out there can streamline or make this happen in SIMPL+ and look forward to a cleaner solution.

  5. Addressbook better with 4.3.2 firmware and v2.5 module 3 Star Review

    Posted by on 18th Aug 2015

    Quick testing with local addrbook now returns proper addrbook size values when the v2.5 module sends the first local addrbook api query: "addrbook names all size".

    Rest of parser picks up my 22 local entries, deleted 4 and still works with 18 entries.

    Haven't had a chance to test with global address book.

  6. Address Book update 3 Star Review

    Posted by on 4th Aug 2015

    Just downloaded 4.31 version of the firmware from Polycom and the address book is now working without any problems (I only checked the local one). I read the Polycom read.me file for that firmware update and the address book issue is listed as one of the fixes.

  7. Found a solution to the Address book not working in the v2.5 module 3 Star Review

    Posted by on 8th May 2015

    The module works fine with the 4.3 software on the Group series except the Local adressbook. I have not tested the Global adrressbook.

    How to get around this with a "dirty trick":
    Open file "Polycom Group Driver v2.5.usp" in SIMPL+
    Go to line 2330 and add the number 20 behind "size". The line should look like this:
    To_Device = "addrbook names all size 20" + csCRLF;
    Press F12 (Save and Compile) and rebuild the program and upload it to your controller.
    Works here with just 5 contacts and with 40 contacts in the local adressbook.

  8. Don't put a 1 on the INITIALIZE input 3 Star Review

    Posted by on 27th Apr 2015

    I'm using v2.5 of the module with an RS232 connection. I noticed that after a power failure, when the rack boots back up, the Crestron processor boots quicker than the codec. The module is programmed to send certain initialize commands/requests based on a timer, not based on when the codec is actually online.

    This results in those commands going off into the ether while the codec is still booting, and the initial feedback syncing with the codec gets lost.

    Instead of a 1, monitor the communication from the codec with an sbuf to an sos until it starts talking, wait about 10s, then set the INITIALIZE input high. Close the sbuf once this is done so the sos doesn't keep triggering constantly. Seems like this could have been built into the module, unless I'm missing something here...

  9. Address Book Issue with 4.30 3 Star Review

    Posted by on 27th Apr 2015

    There's still issue with retrieving the address books. Used the HDX 9000 V3.3 module instead, and the address book works.

  10. Global Directory Still Broken 3 Star Review

    Posted by on 3rd Apr 2015

    Manyrabidrats is correct, there is (was) a Polycom OS issue that prevents a LDAP global directory from consistently displaying correctly. Polycom's resolution is depreciating the GADDRBOOK command and replacing it with the GLOBALDIR command. So, in order to get a LDAP directory to display correctly, you'll need Polycom OS v4.2 and a module that uses the new GLOBALDIR command. The v2.5 of this module does not use the GLOBALDIR command.

Showing reviews 1-10 of 24 | Next

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